Terms of Service

Effective Date: 9/19/24

Welcome to Sterling Cleaning Services LLC ("we," "our," or "us"). By engaging our cleaning services or accessing our website, you agree to comply with and be bound by the following Terms of Service. These terms govern your use of our services, and it is important to read them carefully. If you do not agree to these terms, please refrain from using our services.

1. Services Provided

Sterling Cleaning Services LLC offers professional cleaning services for offices, commercial spaces, and other facilities. The scope of work, schedule, and rates are agreed upon in advance between the client ("you") and Sterling Cleaning Services LLC. All services are provided in accordance with these terms and any service agreements signed with the client.

2. Booking and Scheduling

  • Service Requests: You can request cleaning services by contacting us via phone, email, or through our website. All bookings are subject to our availability.
  • Changes or Cancellations: If you need to modify or cancel a scheduled service, please notify us at least [24/48] hours in advance. Late cancellations may incur a fee equivalent to [percentage/flat rate] of the scheduled service cost.

3. Rates and Payment Terms

  • Service Rates: The rates for our services will be provided in a formal quote or service agreement. Rates may vary based on the scope of work, frequency, and specific requests.
  • Payment Terms: Payments are due according to the terms outlined in your service agreement. We accept various payment methods, including credit cards, checks, or direct bank transfers.
  • Late Payments: Payments not made within [X] days of the due date may incur a late fee of [percentage/flat rate] and may result in suspension of services until the account is brought current.

4. Client Responsibilities

To ensure efficient and safe cleaning services, we require the following:

  • Access to Property: You must provide access to the premises at the agreed-upon time for our staff to complete the services. Failure to provide access may result in a cancellation fee.
  • Hazard-Free Environment: The cleaning area should be free from hazards that could pose risks to our staff, such as hazardous chemicals, unsecured objects, or unsafe conditions.

5. Service Guarantee

We are committed to providing high-quality cleaning services. If you are not satisfied with our service, please notify us within [24] hours, and we will return to re-clean the area at no additional charge. Refunds are not typically offered, except in exceptional cases at our discretion.

6. Liability and Damage

  • Accidental Damage: While we take great care during our services, accidents may occasionally occur. If any property is damaged due to our staff’s negligence, please notify us within [24] hours. We will work to resolve the matter, including repairs or compensation, if deemed necessary.
  • Client-Supplied Products: If you request that we use specific cleaning products you provide, we are not liable for any damages or issues caused by these products.
  • Limitations of Liability: To the fullest extent permitted by law, Sterling Cleaning Services LLC shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

7. Termination of Services

  • Client-Initiated Termination: You may terminate the cleaning service agreement at any time by providing [30] days' written notice. Any outstanding payments for completed services will be due at the time of termination.
  • Sterling-Initiated Termination: We reserve the right to terminate services with or without notice if you violate any of these terms, fail to make timely payments, or create unsafe working conditions.

8. Confidentiality and Privacy

We respect the privacy of our clients and will maintain the confidentiality of any information provided during the course of our services. Our use of your personal data is governed by our Privacy Policy, which outlines how we collect, store, and use your information.

9. Use of Website

By accessing our website, you agree to use it only for lawful purposes and in a manner that does not infringe on the rights of others. Unauthorized use of our website may result in legal action.

10. Intellectual Property

All content on the Sterling Cleaning Services LLC website, including but not limited to text, graphics, logos, and images, is the intellectual property of Sterling Cleaning Services LLC. You may not reproduce, distribute, or use any content without our express written permission.

11. Force Majeure

Sterling Cleaning Services LLC shall not be liable for any delay or failure to perform its obligations under these terms due to causes beyond its reasonable control, including but not limited to natural disasters, pandemics, labor disputes, or government actions.

12. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved amicably through negotiation between the parties. If a resolution cannot be reached, the dispute may be submitted to mediation or arbitration in NYS, with each party bearing its own legal costs.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website or notifying you via email. It is your responsibility to review these terms periodically.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles.

15. Contact Information

If you have any questions or concerns about these Terms of Service or our cleaning services, please contact us at:

Sterling Cleaning Services LLC
303 5th Ave, Suite 1610, New York, NY 10016
(212) 803-3328
hello@sterlingcleaningnyc.com